CASE STUDY - ONE FARRER PLACE

Efficiency through Managed Services

Drake Business Logistics directed a team of mailroom professionals overseen by a locally based operations supervisor. The result was the delivery of a value-added service which combines efficient processes with SPS Technology.

A successful managed service requires the right alignment of people, process, and technology.

An example that showcases our capable to align these three elements is the managed mailroom services contract we deliver in Sydney for One Farrer Place – a mixed occupancy complex in the heart of the Sydney CBD.

Delivered in collaboration with a major print vendor, Drake Business Logistics are the managed services provider of choice for two contracts in this location.

Directing a team of mailroom professionals overseen by a locally based operations supervisor, we deliver a value-added service which combines efficient processes with SPS Technology.

Specifically, we utilise the iTrak and uBook solutions of SPS for internal tracking of inbound items and managing outbound couriers respectively – simplifying and automating these processes.

As a mixed occupancy complex, One Farrer Place is home to a diverse range of organisations spanning the legal, financial, and insurance sectors. Whilst the majority of tenants are serviced under a ‘base services’ contract, we also provide a discrete ‘premium services’ contract to one of the larger tenants – a prestigious global law firm.

Since 2015, Drake Business Logistics has made great strides in this contract, growing our initial operation fourfold, without a subsequent cost increase to our client.

What we achieved

  • Improved security and compliance
  • Service evolution to keep pace with industry developments
  • Improvements in courier cost and service levels through implementation of SPS Technology, including iTrak (track and trace), uBook (courier management)
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