With experience across Asia-Pacific’s most prestigious executive environments, Drake Business Logistics are the trusted partners to the regions’ premier firms.
With capability spanning front-of-house to complete office management, our team provides the resources, processes and supporting technology to best represent your corporate image.
Drawing on global Swiss Post Solutions standards and locally tailored to the Australian context, we review all aspects of your corporate services function to reduce cost, improve customer service, and implement technology.
With an in-depth candidate selection process developed alongside global HR firm Drake International, each of our employees embodies the customer service principles and professionalism you expect as the face of your business.
iOffice Technology Suite
Through partnership with iOffice, Drake Business Logistics can greatly improve the user experience of your staff by enhancing common office administrative tasks such as booking meeting rooms and receiving visitor notifications.
iOffice is supported by iOS and Android smartphone applications.
Our Service Capability
When first impressions matter, our front-of-house executive concierge service is on-hand to assist.
We’ve recently partnered with the Bank of New York Mellon to provide quality, efficient front-of-house and guest management services to their Asia-Pacific network of offices.
Delivered in conjunction with Swiss Post Solutions, our partnership with Bank of New York Mellon spans six regions – Hong Kong, Taiwan, Singapore, Australia, Japan, and Korea.
Working closely with the BNY Mellon regional facilities management team, we deliver a consistent service across each locale whilst retaining flexibility to reflect the uniqueness of each location. With minor regional variances, our team of experienced concierge personnel ensure all guests are received courteously, conference rooms are well-presented, mail services are managed appropriately, and inbound calls are answered professionally.
The prestigious nature of the client demands a corresponding level of service. Each member of our concierge team has been screened extensively thought a comprehensive assessment process to assure our client of a team reflective of the ideal candidate profile they expect.
BNYM is further supported by in-depth management reporting consolidated and standardised across each location to provide complete visibility and transparency of our performance as a supplier.
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