- A stable Monday to Friday role.
- Supportive team environment with clear procedures and on-the-job training.
- Opportunity to work within a professional corporate facilities setting.
- Long-term engagement for the right candidate.
About The Role
Drake Business Logistics is a leading provider of Office Support Services in Australia, enabling our clients to focus on what they do best.
We’re looking for a reliable and customer-focused Mailroom Officer to manage end-to-end mail collection and distribution services across our client premises. This is a hands-on operational role that sits the heart of our facilities team, ensuring all inbound and outbound mail and courier services run smoothly, safely, and on-schedule.
Why Join Our Team?
We value our team members and are committed to fostering your career aspirations. We offer:
- Opportunities to work within prestigious international brands.
- Casual and temporary opportunities with flexible shifts.
- Exposure to professional corporate environments across Sydney.
- Supportive team culture and training provided.
- A great opportunity to build experience in client-facing roles.
Responsibilities
In this role, you will be responsible for:
Daily Operations
- Opening and closing the loading dock roller door at 8:00am and 4:06pm respectively (remaining on site as needed for late courier arrivals).
- Operating the mailroom and managing all inbound and outbound mail and parcel activity.
- Processing incoming mail and parcels from Australia Post (via MailPlus), sorting into mail trays, and notifying recipients via email.
- Accepting deliveries from couriers, recording items, notifying staff, or delivering to their desk as requested.
- Managing work in progress at the end and beginning of each day to ensure items are not left unprocessed.
- Maintaining relevant registers, logs, and records for the loading dock and mailroom.
Outgoing Mail and Courier Management
- Processing outgoing letters and parcels using the franking machine or Australia Post statement, including Registered and Express Post items.
- Coordinating outgoing courier shipments (non-dangerous goods only) with approved providers:
- Team Global Express – overnight domestic delivery
- Allied Express – same-day delivery (1 business day advance notice required)
- FedEx – international delivery
- Border Express – pallet shipping within Australia
- Identifying and escalating dangerous goods to the appropriate partner. (Do not process dangerous goods independently.)
- Arranging book courier pickups as requested by staff.
- Providing shipment tracking and proof of delivery upon request.
Inventory and Supplies
- Monitoring and maintaining stock levels of Australia Post packaging, shipping supplies, and courier materials.
- Performing regular stocktakes and place orders as required.
- Assisting staff with packaging items where reasonable.
Customer Service and Stakeholder Support
- Delivering face-to-face, phone, and email customer service to building occupants.
- Assisting Facility Coordinators/Managers and the Building Manager with reasonable requests.
- Proactively notifying staff of outstanding items awaiting collection in the mailroom.
- Maintaining a professional and hospitable approach at all times in line with the end-user experience standards.
Facility and Safety
- Managing the electric stacker log, recording usage and operators as required.
- Assisting with forklift management and bulky item storage.
- Adhering to all Workplace Health, Safety, and Environmental (WHSE) policies and procedures.
- Complying with all on-site security and privacy requirements.
Required Skills, Qualifications & Attributes
To be successful in this role, you’ll need:
- An ability to safely lift and handle boxes of varying weights and dimensions.
- Prior experience in a mailroom, logistics, or facilities support role (preferred but not essential).
- Strong customer service skills with a professional, hospitable manner.
- An ability to learn site-specific procedures quickly and follow them consistently.
- Reliability, punctuality, and self-motivation with a positive attitude.
- Proficiency in using email and basic computer systems for notifications and record-keeping.
- Professional presentation at all times.
- Commitment to safety, privacy, and compliance requirements.
Even if you don’t meet every requirement, we welcome you to apply to discuss whether this role, or another opportunity, is the right fit for you.
We’ll also be in touch for future opportunities that match your skills or experience if you’re not successful on this occasion.
About Drake Business Logistics
Drake Business Logistics empowers businesses in Australia to focus on what they do best. We manage, transform, and digitise time-consuming processes to improve efficiency, lower costs, and enhance quality.
Working alongside our global partners across seven countries, we empower our clients to focus on their core business.
