Helpdesk & Facilities
Provide your workforce with a one-stop service kiosk and streamline day-to-day operations with our helpdesk support, facilities management, and workplace services. From managing office resources to technology integration, we ensure a seamless workplace experience.
Supporting Your Facilities Operations
Comprehensive support across range of office and facilities support functions to help your office run seamlessly
General Workforce Assistance
Reliable day-to-day helpdesk support for office resource management tasks like printer troubleshooting, desk relocations, and catering support.
Meeting Room & Event Support
Providing extra support to assist with meeting room and event setup, coordination, freeing your team and ensuring your next corporate event runs smoothly.
Handyman Tasks
Staff to take care of everyday office maintenance tasks that don’t require specialist vendors, ensuring your office is safe, functional, and compliant.
Supporting Your Helpdesk & Facilities Services
Drake Business Logistics streamlines facilities management operations and delivers measurable results, fostering collaboration, efficiency, and excellence from consultation to implementation – and beyond.
Step 1
Initial Consultation
Expert consultants work with you to fully understand and document your current facilities operations and challenges.
Step 2
Solution Design
We’ll draw on our decade of experience and market-proven approach to design a customised helpdesk solution aligned to your pain points.
Step 3
Ongoing Service Enhancement
Post-implementation, we deliver ongoing continuous improvement, refining our approach to ensure your heklpdesk service is operating optimally.
Helpdesk & Facilities Services to Address Your Office Challenges
Manual Facilities Processes
Manual Facilities Processes
Efficient, Digitised Processes
Transforming traditional manual processes into efficient digitised workflows for your facilities management function
Disconnected Systems
Disconnected Systems
Integrated Solutions
We optimise and integrate facilities workflows into unified data steams to improve efficiency and reduce errors.
Excessive Operating Costs
Excessive Operating Costs
Optimised Workforce Spend
Efficient digital workflows reduce the number of staff you need to deliver a best-in-class managed helpdesk solution.
Vendor Management Complexity
Vendor Management Complexity
Centralised Vendor Management
We provide a consolidated management service to centralise your vendor spend under a single invoice