Jobs Descriptions
Reception – Full time
- Exceptional Customer Service Skills: Demonstrated ability to provide a warm and professional first impression, ensuring a positive experience for visitors and clients.
- Efficient Multitasking Abilities: Proven track record of handling multiple responsibilities simultaneously, including managing phone lines, scheduling appointments, and performing administrative tasks with precision.
- Strong Organizational Skills: Expertise in maintaining an organized and efficient front desk, handling confidential information with discretion, and supporting overall office operations to ensure smooth and effective daily functioning.
About The Role
Drake Business Logistics a leading provider of technology services, integrated office solutions, and managed services throughout Australia and the Asia-Pacific region, helping our clients to focus on what they do best.
We’re looking for a highly motivated Full Time Receptionist for a prestigious client based in Sydney - Macquarie Park to assist our client in providing an exceptional receptionist experience by ensuring all visitors are greeted warmly and assisted promptly, while maintaining a professional and welcoming environment and providing administration support to the Facilities Team.
As a member of the Front of House team, you’ll be responsible for managing greeting visitors, managing inbound calls, performing administrative duties, mail distribution and other administrative duties.
Why Join Our Team?
We value our team members and are committed to fostering your career aspirations. We offer:
- Opportunities to work within leading international brands.
- Flexible working arrangements to accommodate your lifestyle.
- Ongoing training and support to continually grow your skills and abilities.
- Strong career growth opportunities.
- Employee recognition and reward program.
- Future opportunities to transfer to other prestige clients.
Responsibilities
Your day-to-day duties will include:
Reception Service
- Reception; providing the face of Client, facilitating a consistent, warm, and welcoming environment.
- Greeting staff & visitors, assisting visitors to sign in/out, announcing visitors as required.
- Answering and directing incoming calls, recording phone messages, ensuring they are relayed to correct staff member.
- Managing the Reception email inbox and forwarding emails and voicemails on to the intended recipient.
- Process external daily mail: receiving, distributing, sending.
- Assisting with couriers, receiving/dispatching.
- Greet and assist with new starters, including arranging office access pass from Siemens (as advised by FC).
- Distribution of Welcome Hampers for new starters, as advised by the FC
- Assist guests in arranging taxis as required.
- Ensuring adequate stock of office supplies such as stationery & postal products.
- Ordering business cards & name badges, as advised by the FC.
- General administration, such as updating the reception manual & office signage.
- Issue access cards, including entering into the system and handling any relevant paperwork.
Catering and Event Support
- Assist with booking meeting rooms for client meetings and events as required.
- Ensure rooms are stocked with appropriate supplies, as required (whiteboard markers, pens, pencils, pens, notepads, etc)
- Ensure all rooms are neat and tidy, in good working order at all times, and that clean-up of the rooms occurs quickly once the meeting has concluded.
- Provide tea/coffee making services for client meetings including coffee runs as required.
- Coordinate and order catering for meetings, events etc. via external catering company (advised by the FC). Be proactive in the arrangement of catering with the meeting organiser.
- Complete room set up & pack down with support of the FC as needed.
- Weekly stocktake of housekeeping items (reportable to FC)
- Ensure the Audio-Visual services are in place and the necessary preparations have been made and are in working order and assist as required to ensure a smooth running meeting.
Housekeeping
- Distribution of milk, fruit and pantry items upon delivery.
- Empty dishwashers and tidy of kitchen areas throughout the day.
- Cleaning and refilling coffee machines.
- Daily replenish of kitchen supplies, ensure stock levels maintained (report to FC for ordering)
- Maintain professional, neat & tidy appearance of the reception area, kitchen & meeting rooms.
- Ensuring that outdoor terrace area is kept neat and tidy
Required Skills, Qualifications & Attributes
To be successful in this role, the ideal applicant will possess the following attributes and qualifications:
- Tertiary qualifications in Business Administration, Hospitality, or a related field (or equivalent workforce experience).
- Minimum of 2-3 years’ experience in a receptionist or front desk role.
- Proven ability to manage multiple tasks efficiently, handle high-pressure situations with poise, and provide excellent customer service.
- Demonstrated experience in operating phone systems, managing visitor logs, and performing administrative tasks such as scheduling and correspondence.
- Strong record of accomplishment across maintaining a professional appearance, handling confidential information with discretion, and contributing to a positive workplace atmosphere.
Feel free to apply even if you don’t fully satisfy these requirements – we’ll be in touch to discuss whether you’re a good fit for either this position, or a similar role with Drake Business Logistics.
How to Apply
If this role sounds like you, please click on the "Apply" button and submit your resume today!
If you are not successful in this position, your details will be stored in our database. In the future, we may contact you for similar roles that align with your skillset and experience.
About Drake Business Logistics
Drake Business Logistics is a leading Australia based managed services provider, offering complete outsourced management of non-core support functions to deliver measurable cost reductions and efficiency improvements.
Working alongside our global partners in six countries across the Asia-Pacific region, we empower our clients to focus on their core business, reassured that their support services are in the hands of an industry expert.
